Refund policy

↩ī¸ Return & Refund Policy

Effective Date: July 4, 2026

đŸ“Ļ Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • ✅ The item must be unused and in its original condition.

  • ✅ The item must be returned in its original packaging.

  • ✅ Proof of purchase or order number is required.

đŸšĢ Non-Returnable Items

The following items cannot be returned:

  • ❌ Gift Cards

  • ❌ Personalized or custom-made products

  • ❌ Clearance or Final Sale items

  • ❌ Used, washed, or customer-damaged items

💰 Refunds

After receiving your returned item, we will inspect it and notify you of the refund status.

If approved:

  • ✅ Refunds are processed within 5–10 business days.

  • ✅ Refunds are issued to the original payment method whenever possible.

🔄 Exchanges

We replace items only if they are:

  • ✅ Damaged

  • ✅ Defective

  • ✅ Incorrect item received

Please contact us before sending any item back.

🚚 Return Shipping

Customers are responsible for return shipping costs unless:

  • ✔ī¸ We shipped the wrong item.

  • ✔ī¸ The item arrived damaged.

  • ✔ī¸ The product has a manufacturing defect.

Shipping charges are non-refundable unless the return is due to our mistake.

đŸ“Ļ Damaged or Wrong Orders

If you receive a damaged or incorrect order:

  • 📸 Send clear photos of the product and packaging within 48 hours of delivery.

  • We'll review your request and provide the best possible solution.

âŗ Late or Missing Refunds

If you haven't received your refund:

  • ✔ī¸ Check your bank account.

  • ✔ī¸ Contact your payment provider or bank.

  • ✔ī¸ If you still need help, contact us.

📞 Contact Information

đŸĒ Store Name: Dilnasheen

📧 Email: dilnasheenpk1@gmail.com

📱 Phone: 03106152723

❤ī¸ Thank You

Thank you for shopping with Dilnasheen. We value your trust and are committed to providing the best shopping experience.